Privacy Policy

Last Updated: January 8, 2026

1. Information We Collect

Information You Provide to Us

When you fill out forms on our website (including our contact form and popup forms), we collect:

• Name
• Email address
• Phone number
• Zip code
• Homeownership information (such as how long you’ve owned your home)
• Any other information you choose to provide in form fields or messages

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar tracking technologies:

• Device information: IP address, browser type, device type, operating system
• Usage data: Pages visited, time spent on pages, links clicked, referring website
• Location data: General geographic location based on IP address
• Demographic information: Age range, gender, and interests (collected via Google Analytics when available)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide HVAC services, schedule appointments, and respond to your inquiries
• Follow-up communications: To contact you with details about our Maintenance Plans, service reminders, and special offers
• Customer relationship management: To manage our relationship with you through our CRM system (ServiceTitan)
• Marketing and advertising: To show you relevant ads on Google, Facebook, and other platforms
• Website improvement: To analyze how visitors use our website and improve user experience
• Remarketing: To show ads to people who have previously visited our website
• Legal compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We share your information with the following categories of third parties:

Service Providers

• ServiceTitan: Our customer relationship management (CRM) platform where we store customer information
• Google (Google Analytics & Google Ads): For website analytics, demographic insights, and advertising
• Facebook (Meta Pixel): For advertising, remarketing, and measuring ad effectiveness
• Financing Partners: When you click on financing links, you’ll be directed to third-party credit providers who have their own privacy policies

What We DON’T Do

We do not sell your personal information. Your data stays with Fowler Heating & Cooling and the trusted service providers listed above who help us operate our business.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your experience. Here are the types of cookies we use:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

• Google Analytics: Helps us understand how visitors use our website, including demographic information (age, gender, interests)
• These cookies collect data about page views, time spent on site, and user behavior

Advertising Cookies

• Google Ads: Allows us to show relevant ads and measure ad performance
• Facebook Pixel: Tracks conversions from Facebook ads and enables remarketing
• These cookies help us show you relevant ads and measure our advertising effectiveness

Managing Your Cookie Preferences

You can control cookies through your browser settings. However, disabling certain cookies may impact website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

5. Third-Party Links and Services

Our website contains links to third-party websites, including financing partners. When you click these links, you leave our website and are subject to the privacy policies of those third parties. We are not responsible for the privacy practices of other websites.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and request corrections if it’s inaccurate.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing

You can opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

Opt-Out of Targeted Advertising

You can opt out of targeted advertising by:

• Google Ads: Visit Google’s Ad Settings
• Facebook: Visit Facebook Ad Preferences
• Your browser: Enable “Do Not Track” or use privacy/incognito mode

Do Not Sell My Personal Information

We do not sell personal information. However, sharing data with advertising partners for targeted ads may be considered a “sale” under some state laws. You can opt out of this sharing through the links above.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

We typically retain customer information for the duration of the customer relationship plus 7 years for business records purposes.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. State-Specific Privacy Rights

For Residents Outside California

If you are a resident of certain U.S. states (such as Virginia, Colorado, Connecticut, or Utah), you may have additional privacy rights under state law, including rights to access, delete, and opt out of certain data processing activities. Please contact us to exercise these rights.

Note Regarding California Residents

We do not provide services to California residents at this time.

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